Design Thinking

Design Intern
SAP Design & Co-Innovation Center
2015. 10 - 2016. 4

Global software cooperation group SAP has Design & Co-Innovation Center (DCC), which is UX design team that implement various project with Design Thinking method application. To experience the rapid UX design process in industry field, I worked in DCC as a design intern for 6 months. Through the internship, I acquired design thinking method with design thinking workshop for various corporates and institutions, participated in several long-term UX design projects and visual design projects, met great team members and enjoyed intense-but-still-fun work life.

Team

Design & Co-Innovation Center Korea consisted of 15 members including designers, project managers, PR specialists, and interns. Design & Co-Innovation team is directly stemmed from the global design team and only located in Germany, US, and Korea. DCC team in Korea was established in 2015, started with designers specialized in various design fields so that the team can handle diverse design problems.

UX Design Project


Cooperation Software UX Modification

I participated in a two month UX design project, which proposed an improvement on the SAP software product. The procedure included one day client design thinking workshop, user interviews, visual prototyping process, and a final roadmap presentation. Among them, I was a supporter for the workshop and the interviews and also assisted the rest of the process. During the workshop, my role was to prepare thinking and prototyping tools for the participants. By assisting the entire process I could observe each stage from empathizing and problem definition to the test prototyped ideas. From the project I was able to learn the importance of precise instructions for participants. Moreover, I could comprehend that good observation and close oral communication with clients is the key to generate insight for design.

It was really good opportunity to know how to visualize information

DT Workshops

Facilitating People's Creativity

One of my main tasks was to help design thinking (DT) workshops for clients in various fields such as enterprises, public institutions, and educational institutes. At first, I participated in the workshops as a photographer and a preparation supporter, observing other facilitators helping clients bring out their opinions. As time went by, I expanded my role in workshops to a table facilitator for students and corporate employees. All the workshops had different clients, and thus we had to design each workshop process customized to the participants’ needs and their team culture. For instance, when preparing the workshop for the heads of Gyeonggi provincial office, we designed an elementary workshop with simple and clear goals. Since the clients desired to get familiar to the concept of design thinking and flexible workflow, we strategized for the participants to experience the five stages of design thinking. On the other hand, in a workshop with employees of a power plant, there were already certain problems expected to be solved, so we designers decided to separate the group in the workshop according to their job positions and focused on generating ideas by scrutinizing the need and capacity of respective groups. From the workshops, I learned from hands-on field experience of design thinking and practiced what I learned. Furthermore, I could look closer and familiarize myself with a variety of different posts and fields of profession from facing various clients, from college students to the heads of government offices.

During ideation with female students of Korea Polytechnic university

Spatial Design

SAP Design & Co-Innovation Centre New Office Design & Pre-Open House Preparation

For the new office in Pangyo Startup Campus, I participated in prototyping the space. Also, I could involve in preparation of performance in the grand opening event.

Outcome

Through the internship, I acquired design thinking method with design thinking workshop for various corporates and institutions, participated in several long-term UX design projects and visual design projects, enjoyed intense-but-still-fun work life.